At The Rabbitry, we prioritize customer satisfaction and provide a reliable shopping experience when purchasing gifts. Our online store's exchange and return policy is designed to clearly explain your rights and how orders are handled transparently, in accordance with the regulations of the Kingdom of Saudi Arabia.
Replacement and return procedures
- The customer has the right to request a replacement or return in the event of a manufacturing defect or damage to the product within one week of receipt.
- The problem must be reported within a maximum of 48 hours of receiving the order.
- The product must be in its original condition and unused, with the original packaging available if possible.
Non-returnable products
Our products are non-returnable and non-exchangeable.
This excludes cases where there is a manufacturing defect or an error on the part of the store.
How to submit a replacement or return request
- Contact the customer service team via email or the contact number shown on the website.
- Please provide us with the order number and clear photos showing the problem with the product.
- Our team will review the request and respond within 3 to 5 business days, explaining the next steps.
Financial refund
If the return policy is accepted, the amount will be refunded to the same payment method used at the time of purchase. The time it takes for the amount to appear in the customer's account may vary depending on the policy of the bank or payment service provider.
Shipping costs
The Rabbitry store will bear the shipping costs if the reason for the return is due to a manufacturing defect or an error in the order. In other cases, the customer bears the shipping costs, if any.
Why The Rabbitry?
- Clear exchange and return policy: Organized steps that protect the rights of the customer and the store.
- Commitment to e-commerce standards: We implement best practices to ensure a safe shopping experience.
- Helpful customer service: A team ready to assist you and respond to your inquiries quickly.
- Trust and transparency: We strive for your satisfaction in every order.